I subscribe to Apple’s Mobile Me to synchronize my iMac with my iPhone and iPad and every now and again there are a few glitches in trying to access emails. However, a couple of days ago this service was a nightmare and it was impossible to download emails. I was waiting for important documents from a client to work on and was very concerned about not being able to access them.

I called Apple’s helpline and spent 40 minutes with their support team. The guy I spoke to took through the normal checks, but was unable to resolve the problem, even after seeking advice from a supervisor. He referred me to Mobile Me chat for support.

I was then immediately told that Mobile Me had been doing maintenance and that the problem should be resolved shortly.

What I would suggest to Apple is:

1. Mobile Me informs its clients when its service is going to be interrupted, even for minor periods
2. It informs Apple support so they can help callers like myself
3. It carries out its maintenance either overnight or on a Sunday