Police outside the Kalam house in Forest Gate

If police shoot an innocent man, why do they find it so hard to say sorry? Surely an apology has to be genuine and demonstrate remorse. It is such an important word, but it has to be conveyed with sincerity.

It took Scotland Yard 12 days to apologise for the “hurt” caused to the Kalam brothers after 250 armed police on an anti-terrorist mission stormed their home in the middle of the night and shot one of them in the chest. It was a truly terrifying experience. The brothers spelled out their “crime” at a press conference: being Asian and bearded.

Police should have learnt from their experience with the Stephen Lawrence and Charles de Menez family about the importance of saying sorry. I imagine their lawyers advise them about how they should deal with this. But the public demands the police to show true contrition in such exceptional circumstances, particularly when it has resulted in the tragic death of an innocent person.

Who should make the apology? Should it be Sir Ian, or the officer who pulled the trigger? Should they practise it in front of a mirror if it is so difficult?